All businesses want to move forward. So how can you better your company? Here are some suggestions you may not have tried:
Consider Call Center Solutions
Call center phone systems are in high demand nowadays and it is not difficult to see why. If your business currently does not have a call center telephone system in place you could be missing out on a massive opportunity. How do you deal with customer enquiries? If your current employees are handling phone calls your productivity levels are likely to be suffering by huge amounts. Moreover, you are halting your company’s ability to grow. Don’t underestimate how important every facet of your customer service offering is. Nowadays customers demand a quick and efficient service. They don’t want to wait on the line for their calls to be answered. Plus, there is no hiding from negative comments, as social media makes this somewhat impossible to curb.
Call center phone systems essentially ensure that all customer-to-business relationships are enhanced. A virtual service can do wonders for your company. It gives you the opportunity to really develop a loyal consumer base as well. Contact center solutions also make sure that your business can focus on the core of your company – i.e. what makes you money. This is especially the case with those that have IVR software, as a lot of enquiries will be dealt with via a computer rather than a customer needing to speak to an agent. You will reduce your business expenditure as well. After all, most phone system solutions are handled over the Internet nowadays. This means you do not need to find the time or the resources to install hardware, telephony and software. You will be able to gather important information for reporting and analytics and you will be sure to improve your overall efficiency levels.
Invest in Name Tags for Enhanced Corporate Identity
A lot of people mistakenly believe that the only reason to use name badges is so that customers can easily identify staff members. Of course this is a great benefit, nevertheless there is a lot more to be gained by having name badges created for your company. One of the main reasons you should consider doing so is because you will strengthen your business’s identity and image. A lot of people do not realise how much of a substantial impact company name badges can have in terms of marketing and branding until it happens to their business. Read on to discover more about how name tags act as corporate identity.
First and foremost, let’s concern ourselves with what is likely to be included on the name tags you purchase. Of course each employee will have their name printed on their badge. You may also choose to incorporate their job role too. However, aside from this you will have your business’s logo and / or name printed on it. Furthermore, you will use your company’s colours in the design as well. Therefore, not only does a name badge serve as identification for the individual, but also for your business too. When people pass one of your members of staff they will see your company’s logo. Therefore, more and more individuals will become familiar with your business and you will gain a significant amount of exposure. All you need to do is think about how many people your employees are likely to pass on a daily basis. Each employee has to travel to and from work, it’s likely they will leave the business premises for their lunch, and then there are times whereby they will need to pop to the doctors and alike. Thus, the scope of people they can reach is monumental.
Nevertheless, there are always two types of exposure; good and bad. So, what do name badges actually add to your company’s image? The answer to this is simple; professionalism. When individuals pass someone wearing a uniform and a name tag a sense of importance is created. We tend to automatically assume that this is someone of stature, and thus the business is one of class and high quality. After all, it shows you take pride in every little detail, just look at the shiny and polished name badge your employees are wearing. You may view this as something of little significance. However, when it comes to company image and identity, it is all about taking every small factor and using it to give the overall picture. This is from the way your employees greet customers, to how clean your office premises are, to indeed the name badges your staff are wearing. This is how a professional demeanour is created.
Consider Travel Management Solutions
There is no denying the fact that travel can be a costly form of expenditure for a lot of businesses. Thus, when conferencing-calling software was introduced, it was something that a lot of companies embraced. A small percentage of these businesses believed that such software could replace the travel their company conducted. However, it generally has not been the case. Instead, most businesses have realised the value of company travel, and therefore they are turning to travel manager services to help them reap the greatest value.
Travelling is particularly important when it comes to conducting customer meetings. In fact, research shows that you will bring in approximately 15-20 times the returns if you conduct a face-to-face meeting rather than holding one via the Internet. Your meeting is going to be much more compelling when done face-to-face. A computer screen does not generate the same effect and therefore customer meetings are rarely as effective. Let’s say you hold your customer meeting via conference software, and another company pitches just as well as you do but they do it face-to-face, you can be sure they will secure the client.
You can also lose some of your professionalism by going for conference calling software. Unless you have trained your employees in how to use it, a lot of rookie mistakes are made. There can be sound interference, glaring on the screen, disconnections and such like. This does nothing for your corporate image or the effectiveness of your meeting. Indeed, if you are merely checking in with another department then you can use the software, but don’t neglect the opportunity to visit the said department now and again otherwise they won’t feel valued.
Whilst conferencing calling is definitely a great platform to use in some instances, it is not the ultimate solution and certainly should not be a replacement for travel. Companies are realising this, which is why they are turning to travel manager services instead. By doing this they can be more effective with their travel plans whilst saving a considerable degree of money at the same time. Therefore, they make the travel aspect of their company a lot more worthwhile and profitable too.